I see an item on your Instagram but cannot find it on your website? If you see an item on our social media, but cannot find it in our online store, it means that the item is sold out and/or no longer available. We continuously re-stock merchandise throughout the week, so be sure to join our newsletter to receive updates on when sold out items will be back in stock.
Can I order by phone? We can only accept orders placed on our secure website at this time.
Can I place an international order? Yes, we offer shipping to most countries. Please see our Shipping Information page for more.
What payments do you accept? We accept all major credit cards (MasterCard, Visa, American Express and Discover), in addition to PayPal and ApplePay. During checkout, you can select type of payment you prefer.
How do I apply a discount code I received towards an order? During checkout process, you will be able to enter the discount code, which will automatically adjusts the price(s) of your item(s).
How do I know what size to order? Please see our Size Chart page for helpful information on deciding on which size to order. If you still require assistance, please contact us at email@example.com and we will be happy to assist in finding the correct size for you.
Was my order placed? After checkout is complete, you will receive a confirmation email from us with your order details. Don't forget to check your SPAM folder, in case you don't see it in your inbox. If you don't receive an email from us within six (6) hours of your order, please contact us at firstname.lastname@example.org and we will be happy to check on it for you!
Can I change my order after I placed it? Please contact us immediately at email@example.com to see if we can revise the order, in case you have mistakenly ordered the wrong size or wrong color. We process orders typically within a few hours (up to 24-36 hours maximum), so the sooner you contact us, the greater chance that we can correct an error in your order. Unfortunately, we cannot add items to your order, as you would need to submit a new order for additional products since we do NOT keep credit cards on file and payment process is encrypted for your security.
Where do you ship? We ship domestically to the United States and internationally to most countries in the world.
How do I track my order? Once we receive and process you order (typically within 24-36 hours), you will receive an email from us stating that your order has shipped and provide with you with tracking information. Please note that USPS tracking information is typically available after 24 hours from time of shipment since they process and route shipments at end of each business day.
My order was shipped USPS Priority but has not arrived within 2-3 business days? The estimated delivery time provided by USPS for their Priority service is based on their typical transit time for packages. Unfortunately, sometimes these shipments are delayed by a day or so due to USPS backlogs during busy times and/or weather delays. If your order has not arrived after 3 business days since you received your email with tracking information, please contact us at firstname.lastname@example.org and we will look into it for you.
I haven't received my order and USPS tracking shows it as "delivered"? Please contact USPS at 1-800-275-8777 and provide them with your tracking number. Unfortunately, once packages are shipped from our warehouse, the courier is responsible for delivery of the package to the customer and any lost or misplaced shipments are the responsibility of the courier. All items shipped by us via USPS Priority Mail are insured for the value amount and claims filed against USPS should provide refund to customer in amount of product value and shipping costs. If you need further assistance, please contact us at email@example.com and we will assist your claim efforts.
How can I return or exchange an item I received? Please see our Return Policy page and follow the instructions provided. Items can only be returned for a refund (not including any shipping charges) and cannot be exchanged for another item.
Can I get store credit instead of a refund for returned item? Unfortunately, at this time, we cannot issue store credit and can only process your refund.